Terms & Conditions of service

Glossary – We, us – Hills Districts Prestige Limousines, owners, operators, chauffeurs or drivers. Client - You, your – the individual/s or company making a reservation, and/or any representative or guest thereof.

Reservation Confirmation – General - A deposit of $100.00 for each car required will apply. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due prior to the date of your event. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage. Of course you will be notified of any pending additional payment.

Reservation Confirmation – Weddings – A deposit of $100.00 for each car required will apply. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of your event. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage. Of course you will be notified of any pending additional payment.

Cancellation – General - Your deposit is NOT refundable. The total confirmed fee will be charged if the reservation is cancelled within 14 days of the booked date. Cancellation MUST be made in writing (fax, email or letter) and must quote your booking reference number.

Cancellation – Weddings - Your deposit is NOT refundable. The total confirmed fee will be charged if the reservation is cancelled within 90 days of the booked date. Cancellation MUST be made in writing (fax, email or letter) and must quote your booking reference number.

Reservation Modifications – Once confirmed, your reservation price will not change unless you change details. Should you have a need to modify transport times, routes or dates – please advise us and where possible we will accommodate your requirements, however we cannot guarantee to be able to do so. You have the right to cancel your reservation subject to our cancellation policy.

No-Show – You will be charged the total amount of the confirmed fee if you do not “show” at the nominated time and place.

Waiting Time – We will always endeavour to accommodate our clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to you for as long as possible after the specified period of your reservation. Waiting/additional time will be charged in 15 minute increments as per our standard fees.

Unforseen Circumstances – We will make every effort to get you to your destination safely, comfortably and on time. However, occasionally, allowances must be made for unforseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles. We will make every effort to supply an alternate vehicle.
Should we be unable to provide an alternate vehicle, a pro-rata refund will be made.

Limits of Liabilities – In all cases, Hills Districts Prestige Limousines, owners, operators and chauffeurs/ drivers maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible.

Insurance - Our insurance policies cover our passengers and possessions whilst en route & inside our vehicle/s only.

Vehicle Damage & Bad Behaviour – If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging or you or any part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to terminate your reservation and evict you from the vehicle. No refund will apply.

Smoking – Smoking is strictly prohibited in our vehicles.

Alcohol & Illegal Substances/Materials – Alcoholic beverages may only be consumed en route, by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials are strictly prohibited in our vehicles.

Subcontractors – During peak times, we may use the services of other limousine contractors. The contractors will remain under our supervision and adhere to our strict standards and policies.

Disclaimer – These terms and conditions are current & subject to change without notice.

Click here to PRINT A COPY and Fax to: 02 9620 4666